The Readers Sympathy for Dorian from Wildes The Picture...

The French born author, Anais Nin once wrote, â€Å"We do not grow absolutely, chronologically. We grow sometimes in one dimension, and not in another; unevenly. We grow partially. We are relative† (Think Exist Quotations). Anais is expounding upon the inconsistency all people have in aspects of their personalities. Some days a person may be hailed as a saint for their actions, while other days they seem absolutely evil. In most literature, characters are defined as good or evil based on their revealed thoughts and actions. On occasion an anomaly may be found, where a character is more ambiguous. Dorian Gray’s Actions throughout The Picture of Dorian Gray paralyzes the readers’ ability to condemn Dorian as purely good or purely evil, causing†¦show more content†¦They also sympathize with how conflicted Dorian seems to be, trying to care about personal and tangible aspects of his world. At this point, readers still cannot condemn Dorian as necessarily go od or evil. Most people would consider Dorian’s personality to be swaying towards the evil side based on his vanity and extreme concern with himself until Sibyl Vane becomes the most prominent part of his life. Dorian meets Sibyl and instantly loves her. His instant love and compassion, though shallow, could mean that he does care about others on a deeper level. Dorian cares so much as to ask his good friend Lord Henry to â€Å"tell [him] how to charm Sibyl Vane to [loving him]. [He] wants[s] to make Romeo jealous† (ch 4). His desire to challenge the charm of one of the most infamous romantics shows that he is deeply devoted to, and seriously concerned with winning the affection of Sibyl Vane. Dorian makes his admiration for Sibyl apparent when he openly proclaims, â€Å"I love Sibyl Vane. I want to place her on a pedestal of gold, and to see the world worship the woman who is mine† (ch 6). Dorian wins over the audience a bit with his avid display of love. Readers sympathi ze with his ability to love, care and even worship a woman he has barley met. His evil and vain words pale in comparison to his light-hearted compassionate ones, making the readers feel bad for the shame they condemned himShow MoreRelatedOscar Wilde s The Picture Of Dorian Gray2021 Words   |  9 PagesProfessor McNeight English Lit II 3/1/15 Dorian Gray: A Battle With One’s Self Oscar Wilde’s â€Å"The Picture of Dorian Gray† is a story that focuses on the journey of an innocent and pure man, and his downward spiral of giving into temptation and committing crime, and living a life of pleasure. The story is centered around the idea of aestheticism. Everything is beautiful, the thought of something having any kind of â€Å"moral† meaning is just absurd. â€Å"The Picture of Dorian Gray† by Oscar Wilde both honors and

The Effect of Technology on Globalization - 1890 Words

There has been a great deal of discussion in recent years about globalization, its impact has been both praised and criticized. Globalization is defined as the process enabling financial and investment markets to operate internationally, largely as a result of deregulation and improved communications. I believe the technological advances have had a positive impact on globalization. The use of cellular/mobile phones and the internet have allowed easier access to conduct business anywhere in the world. Evidence of globalization can be seen in our everyday lives. Technology in many ways is the driving force because it is probably the most obvious aspect of globalization. Advances in communication technology have changed how business is†¦show more content†¦Additionally, the Internet has benefited the world by connecting users to billions of pieces of information from universities, libraries and databases around the world. No matter where you are in the world as long as you have internet access you can learn anything you need to know about a topic in a matter of minutes. My work on this argument is an example of how the internet is beneficial to all who use it. Without access to the internet, this would have been much more labor intensive. It would have required many evenings away from home spent in a library doing research. Instead, I was able to do all of my research from work and home, which allowed for less time away from my son. The other growing technological trend that is growing is cell phone use. It too allows people to access information from around the world with ease. Whether you are calling another country or surfing the web, information that would normally require a trip to the library can now be accessed on your cell phone. Depending on the phones style and capabilities, it can be used just as easily as a laptop computer. Most youth today have a cell phone so teachers across the U.S. have started using cell phones in the classroom. They are seen as an important tool that helps them to connect everyday life and learning. A Spanish teacher in Wisconsin gives oral quizzes via cell phone. Another in Michigan hasShow MoreRelatedGlobalization And Its Effect On Society1240 Words   |  5 PagesGlobalization and the use of new technologies and how it strengthens or weakens global inequalities Globalization is a very important force in the new world and it continues to impact the lives of individuals as well as groups world over. The role and affect of globalization has broadened over time. It has resulted in the lessening of trade barriers, integration of the economy of the world, increase in opportunities for groups and individuals alike and an increase in the economic well being andRead MoreGlobalization : The World Of Politics And The Human Population1648 Words   |  7 PagesGlobalization influences many aspects of human life, it is a process of change, the process of collaboration and integration among the people and businesses of different nations, it is a process propelled by trade, investment and technology. The process of globalization has great purpose for bring people together and sharing ideas however, it has effects on the environment, culture, the economy, politics and the human population (Globalization 101). Globalization has effected the environment dueR ead MoreAdvantages and Disadvantages of Global Integration1476 Words   |  6 PagesAND DISADVANTAGES Globalization is the process by which different societies, cultures, and regional economies integrate through a worldwide network of political ideas through transportation, communication, and trade. Generally, globalization has affected many nations in various ways; economically, politically, and socially. It is a term that refers to the fast integration and interdependence of various nations, which shapes the world affairs on a global level. Globalization has affected the productsRead MoreThe Many Benefits of Globalization Essays1009 Words   |  5 Pagesâ€Å"Globalization is not just one impact of the new technologies that are reshaping the economies of the third millennium† (Thurow 19-31). When speaking of globalization, most people will not have a complete understanding as of what it actually means or what aspects of the world it affects. Globalization promotes free trade and creates jobs. The capital markets attract investors, resort cheap labor, and leads to job losses in some areas of higher wage. While all of this is happening, the world economyRead MoreInternational Technological University ( Itu )1265 Words   |  6 PagesSTUDENT NAME: Manoj Duraiswamy STUDENT NUMBER: 86018 International Technological University (ITU) EM 900-3 / Engineering Management I Quiz 1 TOPICS COVERED: What is Engineering Management? / Globalization / Disruptive Technology The Strategic Use of IT to Obtain Competitive Advantage November 15, 2014 Instructor: Tom Tafolla, J.D. INSTRUCTIONS: 1. Anyone caught cheating, by any means, will automatically receive an â€Å"F† grade and will be reported to the ITU Academic Integrity CommitteeRead MoreEffects of Globalization: Globalization and the Effects on the United States Economy1713 Words   |  7 PagesGlobalization has affected every aspect of the business community in one way or another. Globalization in a simple sense is a business’s movement from one country to another. This is done for a number of reasons; amount of readily available resources, labor market, increased number of customers, and to ultimately become more profitable. There is a decisive advantage for a business to move overseas, but there are a number of drawbacks globalization creates on the local economy. When businessesRead MoreGlobalization Essay1402 Words   |  6 PagesA case for globalization Globalization is an inescapable factor in the global economy today. Its effects can be felt throughout the world in industrialized and developing nations alike. The â€Å"process of globalization is so pervasive that it affects all businesses,† (Lawrence Weber, 2014, p. 71). The benefits of globalization are apparent to organizations and nations such as reduction in poverty and benefits to consumers. But globalization must be properly balanced with a covential pledge to careRead MorePositive Effects Of Globalization1361 Words   |  6 Pages Economic globalization refers to the â€Å"increasing interdependence of world economies† (Shangquan, 2000), as a result of free movement of goods, services, technology, capital, and information between countries and across borders. It is one of the three main areas of globalization; economic globalization moves at an increasingly fast pace as movement across borders progresses. While economic globalization has had many benefits a nd positive effects on both developed and under developed countries, itRead MoreGlobalization And Its Effects On Society1011 Words   |  5 Pagesinteracted and integrated with each other. This is called globalization. Globalization has reformed almost every industry and affects billions of lives whether you realize it or not. Around the world, people view international trade as a good thing but this is hindered by concerns about its side effects. To find the balance between pros and cons associated with globalization, citizens everywhere need to know how globalization works. This includes its effects on the environment, culture, political systems,Read MoreTheorizing globalization (Doughlas Kellner) Essay693 Words   |  3 Pageshopes to understand globalization as a dialectic between the progressive and emancipatory features and negative attributes.   His articulation of globalization also recognizes that change in globalized systems is not only imposed from above but can also be contested and reconfigured from below.   Taking all of these elements into account, Keller argues for an understanding of globalization that moves beyond technological and economic optics toward an understanding of globalization as an ambiguous, contradictory

Substance Abuse Free Essays

Impact of Psychiatric Disorders on Treatment Outcomes for Patients with Substance Abuse Daniel Painter Raritan Valley Community College Table of Contents Introduction†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. page 3 Abstract 1†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. We will write a custom essay sample on Substance Abuse or any similar topic only for you Order Now page 4-5 Critique 1†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. page 5 Abstract 2†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦page 6 Critique 2†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. page 6-7 Abstract 3†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦page 8 Critique 3†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã ¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. page 8 Conclusion†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. page 9 Introduction For this research I selected the articles that concentrated on treatment outcomes for clients with addictions who also had a mental illness diagnoses (depression, anxiety, antisocial personality disorder, phobias). The first two research studies were conducted at different times but by the same researcher, Drar Charney, MD, and concentrate on outcomes of addiction treatment in patients with co-occurring disorders of anxiety and depression, or both at the same time. The last article by Wilson Compton, MD, focuses on drug dependence treatment outcomes in patient with a variety of mental llnesses. All three studies show similar results in predicting outcomes. Study #1 Abstract The first study that I selected, â€Å"Association Between Concurrent Depression And Anxiety And Six Month Outcome Of Addiction Treatment† conducted by Dara Charney, MD, et al, focuses the common problem of depressive or anxiety symptoms appearing together with drug abuse. The study was conducted for 6 mont hs, used a sample of 326 patients that were assessed through semi structured interviews, ASI, BDI, and Symptom Checklist 90 and then reassessed after 6 months. The objectives of the study were to assess rates of depression and anxiety in patients seeking addiction treatment and examine how the existence of concurrent psychiatric symptoms will influence treatment outcomes. The sample included 326 patients which was mixed population of adults with substance abuse disorder, who were predominantly white (93%) and male (64%) with a mean age of 41 years old. The sample included patients who were recruited upon entering treatment at the MUHC addictions unit. All patients were eligible for study – there were no exclusion criteria. 63% of patients had significant psychiatric symptoms at intake: 15% had depressive symptoms, 16% had anxiety symptoms and 32% presented with combined depressive and anxiety symptoms. During the six-month follow-up study, participants were offered standard treatment: outpatient detoxification, one or two 90-minute group therapy sessions per week, at least four 50-minute individual therapy sessions and random urine drug screens throughout treatment. Follow up included even those participants who dropped out of the treatment (154 patients dropped out of treatment before 6 months mark) and all participants were asked about the outcome of treatment (abstinence status and duration of continuous abstinence), psychological distress and depressive symptoms. Results of the study revealed that those patients who were presented with few psychiatric symptoms on intake or presented with either depressive or anxiety symptoms on intake fared better than those who presented with depressive and anxiety symptoms together: 73% were still abstinent at 6 months. Critique of study #1 The study supported studied done earlier on the same subject and came up with similar results: patients with co-occurring depressive, anxiety symptoms and addictions fare worse at the end of the addiction treatment than those who do not present with co-occurring symptoms. There are several drawbacks in the means this study employed. The sample was not representative of the community at large, because the majority of the participants were white males. It was not a random sample as well, because patients were recruited at the same facility. Half of the patients dropped out of treatment before the 6 month period, and were still evaluated at the end of the study regarding its objectives, which is not representative of treatment outcomes since they did not receive treatment. However, on the positive side, the study did include a large sample of patients and the outcomes were consistent with the outcomes of the similar studies. Study #2 Abstract The second study that I selected, â€Å"The impact of depression on the outcome of addictions treatment† conducted also by Dara Charney, MD, Antonios Paraherakis, BSc, et al, focused on prevalence of depression among men and women who entered the outpatient program for substance use disorder treatment. The objectives of the study were to find out whether it was primary depression or substance-induced depression, presentation of specific features of depression and the impact of depression on treatment out comes. The research sample included 75 patients of the MGH addictions unit. 97% of the sample population was Caucasian, 61. 3% were male and 38. % were female, all of mean age of 40. 5 years old. Subjects were consecutively recruited upon entering treatment and no exclusion criteria were applied. At intake 22. 4% of patients exhibited primary depressive disorder, 8. 4% had substance-induced depressions. At 3 months follow up 93. 3% of patients were reinterviewed. Participants who dropped out of the outpatient treatment were also invited to participate in the interview (35% of the sample). The study concluded that patients, who in the beginning of the study presented with primary depressive disorder, had longer duration of abstinence and greater decreases in symptomatology. Patients with substance-induced depression almost completely stopped using their primary substance. Critique of study #2 One of the drawbacks of this study is a small sample size: only 75 patients participated. Sample population was not diverse either: the majority of participants were white males. The duration of the study makes the validity of the outcomes questionable, based on the recurring nature of depressive disorder. However, the results were consistent with the results of similar studies. Study #3 Abstract The third study I selected, â€Å"The role of psychiatric disorders in predicting drug dependence treatment outcomes† conducted by Wilson Compton, MD, et al, examined what role co morbid psychiatric disorders played in the outcomes of treatment of drug-dependent subjects. The researchers used a sample of 401 subjects from a variety of facilities in the St. Louis area: public outpatient methadone clinics, two drug-free outpatient programs, two drug-free inpatient programs, an outpatient program for drug-abusing prostitutes, and a residential recovery shelter for women. The sample was diverse in that 61% were African Americans and 66% were men. The majority had graduated from high school, were unemployed and had never married. Alcohol dependence was the most common co-occurring psychiatric disorder with a prevalence of 63%. The subjects were interviewed upon admission into the study and then re-interviewed at follow-up 12 months later to determine their drug abuse status. The results of the study showed that several psychiatric disorders predicted worse outcomes at the follow-up. For instance, subjects with major depressive disorder showed using a larger number of substances and having more drug dependence diagnoses and symptoms. Subjects with alcohol dependence showed more dependent diagnoses. Outcomes predicted better abstinence results for women then for men. Critique of study #3 This is a thorough study conducted over a fairly long period of time (12 months at follow-up) that involved a large population sample (401 subjects) and was diverse in the facilities involved and demographically. It shows solid outcomes consistent with other research that focused on similar topics. Overall, the study is well designed and its outcomes have a high probability of being accurate. Conclusion In conclusion, I would like to say that all three research studies focused on drug abuse treatment outcomes for patients who have co-occurring mental disorder. The first two were done by the same researcher and consistently did not have a varied population sample (the majority of patients were male and white in study #1 and study #2) and were done over a period of time that was not long enough in the duration to accept the findings as truly valid, although, the results of these two studies were consistent with the results of similar studies. The last research study, however, employed a large enough and diverse enough population sample as well as long enough duration to validate the results that were achieved. Overall, study #3 was designed best out of the three and the validity of its findings can be accepted as accurate with a good amount of confidence. Works Cited Charney, Dora, MD; Palacios-Biox, Jorge, MD, et al (2005). Association Between Concurrent Depression And Anxiety And Six-Month Outcome Of Addiction Treatment. Psychiatric Services, 56, 8. Charney, Dora, MD; Paraherakis, Antonios, BSc, et al (1998). The Impact Of Depression On the Outcome Of Addictions Treatment. Journal of Substance Abuse Treatment, 15, 2, 123-130. Compton, Wilson, M; Cottler, Linda, Ph. D. et al (2003). The Role Of Psychiatric Disorders In Predicting Drug Dependence Treatment Outcomes. The Amercian Journal of Psychiatry, 160, 5. How to cite Substance Abuse, Papers Substance Abuse Free Essays This issue troubles me every time, even when I try not to think about it, and turn my mind away from it. Addiction is not what Just happened, it takes time, creep in slowly without you knowing you getting addicted to it. Most times people don’t know they getting addicted to something, I believe everybody is addicted to something, I sometimes call love addiction because when you love somebody you will always want to be with that person. We will write a custom essay sample on Substance Abuse or any similar topic only for you Order Now My immediate elder brother started smoking cigarette at age 17, and start smoking marijuana at age 19, and still smoke till this day. People always say â€Å"am not addicted to smoking or drinking†, and usually follow this sentence, I only take a glass of wine before going to bed, or I only smoke to relax myself. My community is drowning from substance abuse, drugs and alcohol. â€Å"People abuse substances such as drugs, alcohol, and tobacco for varied and complicated reasons, but it is clear that our society pays a significant cost. The toll for this abuse can be seen in our hospitals and emergency departments through direct damage to health by substance abuse and its link to physical trauma. Jails and prisons tally daily the throng connection between crime and drug dependence and abuse. Although use of some drugs such as cocaine has declined, use of other drugs such as heroin and â€Å"club drugs† has increased†(Reilly, 1989). Drugs has become a big part of our society, I was a auto-technician for a big car company that work with Bentley and Aerosols. I have to go into customers car to fix or diagnose the problem, 60% of the time I find or smell marijuana in the car. That is the rate this country is going, 1 out of 2 people smoke, at least cigarette. Many marijuana users believes smoking pot has no negative effects, scientific research indicates that marijuana use can cause many different health problems. This always contribute to our society negatively, it make kids act up, make parents not function as parents, and eventually make the society slowdown. All this are happening without the drug being legalize, marijuana is always the focus point because it is the gate way drug to other substance. 2 Drugs are one of, and most epidemics in my community. Too months ago in my building, Just got home from school on a snowing, and cold day, I saw a lot of people adhered in from of the elevator, and was wondering why, I decided to ask somebody what’s happening, she said mike was shot (14 year old boy on my floor) by somebody who he sold drugs for. This is the same boy the brother served 4 years in Jail, and just got home 4 months ago for possession of drugs. I see them every time, him and his friends. Age range from 12 to 16, smoking and drinking, and some of them don’t go home for days, they skip school. Their parents don’t talk to them thinking they can direct their own life. I see these things in my neighborhood every time, and wish I can urn it around in a day. They said Rome wasn’t built in a day, and that’s true. I plan to write an anonymous letter to some of the parents and the building manager concerning drugs, and how it affects the community, kids growing up around them, and the building it safe. After doing drugs they get wild and break things, my building has so many holes on the walls from their craziness. This is not fair to people in the building paying more expensive rent than them, they deserve clean and noise free environment. My hallway is packed with people all day for no reason, hey lay on the floor most times, and you have to walk across them. The elevator and stairways is full of graffiti, and gang sign on the wall, police is always in the building which is not good or fair to the tenants. I know is not going to be easy, everybody react to the same thing differently. I plan on being polite, positive. This are good kids, they Just need somebody to care about them, it don’t really bother me because I grow up in a neighborhood like this, am only concern about other tenants who are not used to it. I grow up in a big family, in a rough neighborhood. Almost 20 boys in and out of my house every day, most of them thugs, and they are all gang member. 3 They should be a program in poor neighborhood for kids and adult to tell them about them about their neighborhood, and the values. People won’t respect or care for what they don’t know, parent should learn to see their kids and as their kids and not their friends or buddies. Gang members claim neighborhoods saying is for the red or for blue side, because they don’t know the real value of the neighborhood and nobody tell them. Illegal drugs have been around â€Å"since the 19th century when Americans iris discovered new wonder drugs like morphine, heroin, and cocaine, our society has confronted the problem of drug abuse and addiction. When the 20th century began, the United States–grappling with its first drug epidemic–gradually instituted effective restrictions: at home through domestic law enforcement and overseas by spearheading a world movement to limit opium and coca crops. By World War II, American drug use had become so rare; it was seen as a marginal social problem. The first epidemic was forgotten. During the sass, drugs eke marijuana, amphetamines, and psychedelics came on the scene, and a new generation embraced drugs. With the drug culture exploding, our government developed new laws and agencies to address the problem. In 1973, the U. S. Drug Enforcement Administration was created to enforce federal drug laws. In the sass, cocaine reappeared. Then, a decade later, crack appeared, spreading addiction and violence at epidemic levels. Today, the Idea’s biggest challenge is the dramatic change in organized crime. While American criminals once controlled drug trafficking on U. S. Soil, today sophisticated ND powerful criminal groups headquartered in foreign countries control the drug trade in the United States†. DEAD, 13) This is the American society we life in now, the earlier we do something the better it will be for everybody. You don’t want your teenage kid sneaking out to go drink, smoke or do drugs, and thinking it’s cool Just because she see her friends 4 or even her parent doing it. Some people say smoking or drinking is not bad but how you do it, or what you do it f or. Drinking more than two times in a week is Just as bad a smoking, that’s what I think, because for twice a week you will want to hang-out ore with boys/girls and get some more drink. How to cite Substance Abuse, Papers Substance Abuse Free Essays This could cause things to be more dangerous for other people. I know that there are many reasons why are youth are want to try these things. They do it because they might be bored. We will write a custom essay sample on Substance Abuse or any similar topic only for you Order Now Others think it makes them seem older. Some are just silly enough to think that their reputation is at stake. They are all silly reasons in my opinion, but I suppose people believe what they want. Eve in Lee County. I haven’t really had any experiences with people who abuse themselves. However, I have to admit that I’ve seen and know people who do. I see it in my neighborhood all the time. Even when went to high school knew people who did drugs. I try to tell them that its bad, but they act like they just don’t care. Young people think its k to do drugs and alcohol because there isn’t much for them to do anymore. Like I said before they are bored and abusing substances is something new for them to do. You see them being more violent and they cause a lot more disruption. Young adults, as I mentioned before think they want to seem older. They don’t want to be made fun of or be called a little kid by not trying anything. So you see them start drugs because they think it’s cool. Youths also try to abuse alcohol. People see adults drink all the time, and they sometimes act dumb. When our young people see this they think its k because they adults they might look up to do it. I don’t think adults realize how much they influence the young people today. I honestly cannot believe how easy it is for our youth to get aloud of drugs and alcohol. An come on; you can honestly see adults just giving these things to them. If young people can easily get aloud Of something, obviously they are going to try it. If we made these things harder for them to get aloud of, they wouldn’t want to try it. Maybe some wouldn’t want to risk getting into trouble if they are caught. Then you might have some that don’t want anything to do with it at all. People today are so worried about having whatever reputation they think they have ruined. They never want to be left out of anything that people say is cool. When they are with people who are busing substances, they automatically think they should try. They don’t want to seem like a goody-goody in front of their so called friends. They get it in their heads to abuse themselves to be a part of something. They will even do it even if some small part of them says don’t do it. Our youth shouldn’t worry about what people think of them. They are better off being around people who accept them. They shouldn’t do bad things just because they are told it’s cool. Everyone should get up and teach them this. If someone teaches them they might see how these things could ruin their lives. We want them to be safe. Most of us that care don’t want to see any more deaths from substance abuse. The number of young people who have either drunk alcohol or tried drugs is honestly terrifying to me. All the time you see our youth getting involved in these things. Within the last month alone, you see thirty nine percent report that they have drank some alcohol, twenty three percent used marijuana, and sixteen percent say they have smoked. (has. Gob). Substance abuse is horrible for your health. People don’t understand that these things could kill them. I don’t understand why they want to abuse their bodies. They are honestly throwing their lives away and they don’t care. Even if you suggest that they stop, it is ultimately their decision to decide what to do. Substance abuse puts your life in danger. It could cause vehicle crashes, cancer, other diseases, and even death. The stress you have in your life might possibly be the cause. If someone watches what young people do, it can help a lot. Its not hard to resist substances if you have good support. Drugs and alcohol shouldn’t be available to anyone regardless of their age. I know we must ecocide for ourselves what to do, but we need to make the right choice. In 2009 there was a national survey on drug use and health taken, also known as (ENSUED). It states that illegal drug use in the United States of America is at the highest level it has been in a while. The rates of illegal drug use with youth at the age twelve or older, was at 8. 7 percent. That is a rise of . 7 percent from 2008. Some say they even got the drugs from a doctor. (as. Samara. Gob). Around the world, just in 2009 alone there were over 4. 6 million drug related emergency room visits(drugless. V). Believe it or not thirty two percent, that’s well over six hundred thousand cases of all substance abuse, went to the emergency room just in 2009 alone(drugless. Gob). It’s our turn to help stop all this abuse. It should be a responsibility of people to help someone. When we see someone risking their life we need to act. Believe it or not, it only takes one person to make a diffe rence. We should be the person our youth could tell anything to. We could be the one to say it’s not worth your life to abuse yourself. We need to always be there to help our friends. A good ay to avoid substance abuse is to possibly join a support group. That group should have the same thoughts about how wrong these things are. It’s always been good to have someone to support you. Help spreading this support around would help a lot of people. Would like to make a point by a quote made by a famous musician. â€Å"Drugs are a waste of time. They destroy your memory and yourself respect and everything that goes along with your self- esteem. They’re no good at all†-Kurt Cabin (Brainy Quotes). Hopefully if people heard this they might make a change. Even if you don’t want to stand p to people, you have to sometimes to do what’s right. It would be easier for people if they knew they didn’t have to fight alone. Even if you start by helping one person, you would be amazed by how many people it would help. When you have any problems with substance abuse, quitting the abuse may seem hard for you. Even if everything seems hopeless, help is always around you. Any addiction can be cured if you have the right help and you admitted have a problem. Even if you fail, never give up. Recovery has many setbacks (helped. Org). How to cite Substance Abuse, Papers Substance Abuse Free Essays Substance abuse is a growing problem that not only affects the person who is abusing alcohol or drugs but affects the lives of those who are close to the abuser. Substance abuse is the abuse of any substance. A drug is a substance that modifies one or more of the body’s functions when it is consumed. We will write a custom essay sample on Substance Abuse or any similar topic only for you Order Now Everything from over-the-counter pain medication, to opiates, prescription drugs such as Oxycontin, alcohol, cocaine, heroin and even coffee can be abused in one way or another. The two main substances being abused in our nation are nicotine and alcohol.According to the Michigan Institute for Social research, â€Å"Substance abuse is a major public health problem. † Substance abuse is responsible for half a million preventable deaths each year. These two things create major addictions and cost our taxpayers millions of dollars every year. The use and abuse of drugs has been around for many centuries and is not something new. According to, American Society of Anesthesiologist, â€Å"The oldest â€Å"prescriptions† in recorded history seem to be contained in Babylonian clay tablets and ancient Egyptian papyrus.These prescriptions utilized hundreds of different botanicals and foods. From the earliest recorded times, then, plants and herbals have been an important part of traditional healing practices. Many cultures have a long history of herbal medicine use: the Chinese; Ayurveda, a holistic system that originated in the Vedic civilization of India; Curanderismo, a Mexican-American healing tradition; and western herbalism. Many botanical compounds were the basis of medical pharmacotherapeutics in the United States as recently as the 1930s.The World Health Organization estimates that up to 80 percent of the world’s population still depends on herbal medicines. † The complexities and causes of addiction are many. Some of the causes can include: peer pressure, a disturbed childhood, and lack of confidence when it comes to confronting the reality. Some additional factors are: easy access drugs, irresponsible parents and broken family situations. A person dealing with substance abuse may also be dealing with a genetic predisposition, depression and loneliness.Drug abuse can also be sparked by person’s environment if drugs are readily available a person could be influenced by their environment a start using and abusing drugs and alcohol. There is not one type of person that is affected by substance abuse. The fact is that people of all races, ages, and background can abuse drugs and alcohol. According to, http://www. drugpolicy. org/communities/race, â€Å"Despite the fact that drug use is more or less consistent across racial lines, many punitive drug laws are based on beliefs that certain communities of color commonly abuse certain substances. Due to the racial injustices caused by the drug war, supporting drug policy reform can help end racial inequality. Drug Policy Alliance is drawing attention to these disproportionate impacts of the drug war and working to end the war on people of color. Although African Americans comprise only 12. 2 percent of the population and 13 percent of drug users, they make up 38 percent of those arrested for drug offenses and 59 percent of those convicted of drug offenses causing critics to call the war on drugs the â€Å"New Jim Crow. The higher arrest rates for African Americans and Latinos do not reflect a higher abuse rate in these communities but rather a law enforcement emphasis on inner city areas where drug use and sales are more likely to take place in open-air drug markets where treatment resources are scarce. † Teenagers are another group that is affected by drug and alcohol abuse. According to, http://www. teen-drug-abuse. org, â€Å"There is a high likelihood that your teen will be exposed to drugs and alcohol, and according to drug statistics from the National Institute on Drug Abuse there is a good chance that your teen will try drugs.Teens as young as 13 have often already tried drugs as powerful as cocaine. Teens might tell themselves they will only try a drug once, but many teens find themselves under continual peer pressure to continue to experiment with drugs and â€Å"join the party. †Most teens don’t start using drugs expecting to develop a substance abuse problem, and while most teens probably see their drug use as a casual way to have fun, there are negative effects that are a result of this use and abuse of alcohol and other drugs. The biggest consequence to casual drug use can be that it develops into a true addiction.Very few addicts recognize when they have crossed the line from casual use to addiction. Most teens don’t think that they will become addicted, and simply use drugs or alcohol to have a good time and be more like their friends. When teens become addicted they lose friends, develop health problems, start to fail in school, experience memory loss lose motivation, and alienate their family and friends with their negative behaviors and often unpredictable emotional swings. † Noticing changes in family members, friends and co-workers is the first step in identifying drug abuse. According to, http://helpguide. rg, â€Å"You’re neglecting your responsibilities at school, work, or home (e. g. flunking classes, skipping work, neglecting your children) because of your drug use; You’re using drugs under dangerous conditions or taking risks while high, such as driving while on drugs, using dirty needles, or having unprotected sex;Your drug use is getting you into legal trouble, such as arrests for disorderly conduct, driving under the influence, or steal ing to support a drug habit ; Your drug use is causing problems in your relationships, such as fights with your partner or family members, an unhappy boss, or the loss of old friends. Some addition signs of drug addiction are: You’ve built up a drug tolerance. You need to use more of the drug to experience the same effects you used to with smaller amounts; you take drugs to avoid or relieve withdrawal symptoms. If you go too long without drugs, you experience symptoms such as nausea, restlessness, insomnia, depression, sweating, shaking, and anxiety; you’ve lost control over your drug use. You often do drugs or use more than you planned, even though you told yourself you wouldn’t. You may want to stop using, but you feel powerless; your life revolves around drug use.You spend a lot of time using and thinking about drugs, figuring out how to get them, and recovering from the drug’s effects; you’ve abandoned activities you used to enjoy, such as hobbies, sports, and socializing, because of your drug use. And you continue to use drugs, despite knowing it’s hurting you. It’s causing major problems in your life—blackouts, infections, mood swings, depression, paranoia—but you use anyway. † According to, http://www. who. int/substance_abuse, â€Å"76. 3 million persons with alcohol use disorders worldwide, At least 15. million persons who have drug use disorders, Injecting drug use reported in 136 countries, of which 93 report HIV infection among this population, For every dollar invested in drug treatment, Seven dollars are saved in health and social costs. † Now that we know a few statistics, what can be done to prevent the abuse of legal and illegal drugs? No matter where you live substance abuse treatment centers are everywhere and can range from Christian based treatment centers, holistic treatment centers, government funded treatment centers to people just trying to kick their habits on their own. No matter what type of treatment center it is they all have the same goals in mind to help the person who is abusing drugs stop and find out the causes of why it started in the first place. In order for a treatment center to be successful a person must want to get help for their problem no matter what the problem is. Admitting you have a problem is the first step. One treatment center called Michael’s House deals with alcohol and drug abuse treatment and recovery. According to Michaels House, â€Å"Drug Rehabilitation is an important part of the process of recovering from addiction to drugs, alcohol and co-occurring disorders.In addition to discontinuing drug use and stabilize mental disorders, treatment helps individuals establish a foundation of recovery and begin to function effectively in their families, workplaces and communities. While in treatment, individuals learn about addiction recovery, and the dangers of relapse while simultaneously confronting misunderstandings about self, others and their environment. A drug rehabilitation center like Michael’s House helps individuals make important lifestyle changes, manage feelings, develop tools for coping, and learn skills instrumental in successful abstinence.The Michael’s House drug rehab center also teaches individuals make important lifestyle changes, manage feelings, develop tools for coping, and learn skills instrumental in successful abstinence. The Michael’s House drug rehab center teaches individuals to identify the warning signs of for drug and alcohol relapse and design effective strategies for preventing a relapse. Statistics show that without a solid plan to avoid or handle addiction triggers, patients, often relapse into the behavior that brought them to a drug rehab facility. The values that Michaels House are the values all treatment center. Michaels House offers a safe, trusting environment for people to come to deal with their addiction, the issues that led up to the abuse and long-term recovery. Drug ab use is a disease like that needs to be treated as such. There are many resources out there for people to get help once a problem is identified. According to Addiction Treatments, â€Å"Drug addiction is very complex disease in whole world. The lots of people are suffering from addiction problem.The rate of drug addiction in USA is increasing at faster rate. There are many drug and alcohol addiction treatment centers available in country that provides highest standard of quality services to needed people. They offer wide variety of approaches to recover addicts from their problems. But this is very difficult task for one to choose the best and effective drug treatment centers so addiction-treatments. com is a site that provides the valuable and detailed information about various addictions and addiction recovery treatment centers. No matter whom you are and where you come from being addicted to any substance is a disease and a battle all at the same time. Drug abuse has no boundaries of race, color, religion, or age. Anyone can become addicted. What is important to know is that no matter what there are options and a person can seek help when they are ready to. Alcohol and substance abuse is a battle that we all need to fight before it continues to destroy the lives of the person who is addicted, the families and friends that are close to the abuse and society.References American Society of Anesthesiologist, (n d) Herbal Medicines: What Do We Need to Know? Retrieved September 10, 2010 from http://www. asahq. org http://www. drugpolicy. org/communities/race/ http://helpguide. org http://www. michaelshouse. com Michigan Institute for Social Research (n d) Substance Abuse. Retrieved September 10, 2010, from http://www. ssw. umich. edu/public/currentProjects/icwtp/substanceAbuse http://www. teen-drug-abuse. org How to cite Substance Abuse, Papers

Biomed Central Health Services Research †MyAssignmenthelp.com

Question: Discuss about the Biomed Central Health Services Research. Answer: Introduction: The use of information communication technology to improve the healthcare provision in the hospital is one of the approaches which sparks different opinions in health care. This idea has been seen to have both merits and demerits. I believe that use of ICT could have facilitated Jades to access efficient and convenient health care. First and foremost, the use of ICT enhance efficacy, improve the safety of the patient and further improve patient's outcome. When a hospital adopts the use of ICT, the services such as patients registration and provision of pathology survives would be much efficient. Lack of ICT services has resulted in the manual provision of patient information and referral processes. However, the use of ICT can facilitate care patient to enquire their care providers on issues pertaining health through emails (Buccoliero et al, 2016). Several studies have indicated that the use of ICT has improved the efficiency of the clinic and also it is cost effective. On the other hand, lack of electronic health record (EHR) services in health care have resulted in duplication of data entry processes. The storage of information in HER portal raises lots of ethical concerns and confidentiality regarding patient and their physicians (Shaw et al, 2018, p.10). The use of the ICT services within health care Centre would depend on the e-health literacy of the community, access to the internet and patient age. References Buccoliero, L., Bellio, E., Mazzola, M. Solinas, E. (2016). A marketing perspective to delight the patient 2.0: new and challenging expectations for the healthcare provider. Biomed Central Health Services Research, 16:47. DOI:10.1186/s12913-016-1285-x Shaw, T., Hines, M., Kielly-Carroll, C. (2018). Impact of Digital Health on the Safety and Quality of Health Care. Sydney: Australian Commission on Safety and Quality in Health Care.

Safety over Freedom free essay sample

By giving up a percentage of freedom, people in turn receive safety by creating restrictive laws, dealing punishments, and developing intricate procedures as seen when governments have dealt with drug use, terrorism, and vehicular management. Time and time again philosophers have come to agreement that a social contract exists. In this social contract people allow government to rule over them to create order because man’s general state of nature is as unruly as it is brutish. To be completely free would not be ideal to any society in existence; complete anarchy would engulf nations and cause terrible destruction. The pursuit of safety is driven by fear creating better conditions for the majority over whatever an individual would prefer. Every introduction of a new controlled substance that is used recreationally always creates a scare in the health department, as well as the government. Ketamine is a drug which is generally used as horse tranquilizer, but also began to be used recreationally. We will write a custom essay sample on Safety over Freedom or any similar topic specifically for you Do Not WasteYour Time HIRE WRITER Only 13.90 / page The recreational use was legal for a while until the effects of the drug where examined. Governments immediately took action to outlaw this drug as it causes significant damage to the body and clouds judgment leading to negative, dire consequences such as aggressiveness and violence. People’s freedom to intake whatever they pleased was infringed upon as laws were passed to give this drug its illegal status all in the name or protecting others. Terrorism has greatly shaped the way America is governed now. Safety was threatened; therefore drastic measures were taken which sacrificed a great deal of freedom. Most American adults recall where they were at the time of 9/11. After the 9/11 strike everyone in the United States feared for the future as they were anxious about whether or not such other attacks would ensue. The government placed heavy security in airports after that. People were being thoroughly checked, searched, and some may say violated. People’s sense of freedom was disregarded when it came to ensuring safety. People were still free to fly as airports were not shut down, but they were obligated to go through many procedures that invaded their privacy, which is a huge part of freedom. Driving has become much safer over a short course of time as engineers have developed new technologies and the government has cracked down on how people should behave when driving. Before it used to be that texting, and eating were allowed. Now people are not free to do those things or else drivers will be punished and fined. Looking at the big picture, at least people are free to drive the streets but only as long as they follow rigid sets of rules. Nobody really drives the way they would like to drive. If people drove the way they felt like driving there would be a significant increase in accidents and mortality rates for drivers would decrease, of course. Safety is more important and free will was disregarded with reason. Drivers, passengers, pedestrians and anyone else roaming the streets would be afraid to live in a world where people drove however they pleased. â€Å"The average man does not want to be free, he simply wants to be safe. † H. L. Menchekn has history to clearly back his point. People have always wanted to create some type of order to increase safety even if not completely free. Laws to render many drugs illegal have been passed to create more safety for communities because drugs are closely associated with violence and aggressive behavior. Driving laws are so strict and there are now so many things drivers do not have the freedom to do in order to create safer streets for everyone. Events like 9/11 have struck the nation hard and the government swiftly took action to provide more safety no matter what freedoms they were stripping from people. People are pushed towards restrictions and safety procedures as they fear possibilities; more order is created with society as everything becomes generally safer even if individuals’ free wills are overshadowed.

3 Cases of Repetitive Punctuation

3 Cases of Repetitive Punctuation 3 Cases of Repetitive Punctuation 3 Cases of Repetitive Punctuation By Mark Nichol In each of the sentences below, the number of commas is excessive, which can obscure comprehension because the reader is distracted from effortlessly recognizing the syntactical structure of the statement. Discussion and a revision follows each example. 1. The next step is to escalate the issue to the executive management, including the CEO, and, through appropriate channels, the board of directors. When repetition of commas or other punctuation marks within a sentence is overbearing, recast the sentence or, as shown here, change punctuation marks to reduce the number of identical occurrences: â€Å"The next step is to escalate the issue to the executive management (including the CEO) and, through appropriate channels, the board of directors.† 2. They will need to exercise their own judgment when considering whether a lower threshold is appropriate for a portion, or all, of their customers, which, again, may lead to inconsistent practices across the industry. If a word or phrase signals an abrupt or unexpected shift in a sentence, a dash is likely a more appropriate substitute when too many commas burden a sentence: â€Å"They will need to exercise their own judgment when considering whether a lower threshold is appropriate for a portion, or all, of their customers- which, again, may lead to inconsistent practices across the industry.† 3. The entrance of nontraditional competitors, such as fintech, or financial technology, companies into the financial services industry, is driving this recent evolution. The primary parenthesis in this sentence is misidentified: The phrase â€Å"or financial technology† is inserted into the parenthetical phrase â€Å"such as fintech companies,† which expands on the main clause â€Å"The entrance of nontraditional competitors into the financial services industry is driving this recent evolution.† The parenthesis should therefore end at companies, not industry: â€Å"The entrance of nontraditional competitors, such as fintech, or financial technology, companies, into the financial services industry is driving this recent evolution.† However, the proximity of punctuation here is oppressive, and punctuation isn’t always required when additional information is inserted into a sentence; the statement is equally intelligible as punctuated here: â€Å"The entrance of nontraditional competitors such as fintech, or financial technology, companies into the financial services industry is driving this recent evolution.† Want to improve your English in five minutes a day? Get a subscription and start receiving our writing tips and exercises daily! Keep learning! Browse the Punctuation category, check our popular posts, or choose a related post below:Avoid Beginning a Sentence with â€Å"With†50 Nautical Terms in General UsePreposition Mistakes #3: Two Idioms

ACCT - Principles of Managerial Accounting Essay - 2

ACCT - Principles of Managerial Accounting - Essay Example Some decisions are taken to prevent worsening of situations in the short term, but these decisions may have negative implications in the long run. In the given case, the purchase of CD raw materials should be recorded in the current year expenses since the purchase is already complete on 15th November. Adjusting expenses and posting transactions as per accounting convenience is a regular practice within organizations. In this case the CFO’s instruction to post the expenses in the current year even though the material purchased will be used in the next financial year is justified since the purchase has already taken place in the current year. Hence the decision is morally justified and does not reflect unfair accounting practice. Moral and ethical decisions in such contexts do present challenges to accountants who are well aware of the unfair accounting practices. However, the primary challenge lies in the fact that opposing the CFO or senior management decision may have negative implications on accountant job security and employment conditions. Accounting frameworks and standards provide the essential parameters for fair practice. Any decision that goes against these standards or code of ethics for accountants must be opposed on grounds of possible negative implications in the long run. The job allocation process of the company involves allotting jobs to contractors on the basis of low cost and high quality. The two different categories of contractors involved in this process are the general contractors and the government contractors. It has been noticed that the bidding price of the government contractors involve a certain percentage of overhead that is added to the cost of production. The profit percentage is thus specified and this leverages the government contractors’ position in terms of distinct cost plus profits for jobs allocated. The general contractors thus find themselves at a disadvantage since they have to compete

How to Manage Negotiation - Using Mistakes to Explain Research Paper

How to Manage Negotiation - Using Mistakes to Explain - Research Paper Example The purpose of negotiation is to discover the circumstances, and to obtain a solution that is satisfactory to both group. It’s helpful to have uniformity in the employees where distinct kind of person is able to bring about different returns to the business. But this uniformity frequently leads to change of judgment among two workers or two different departments. Conflicts are a part of working situation and as a manager cannot remove the dispute in total; all they could do is to direct them in a manner that it won't influence the level of productivity. Managing Negotiation: Efficiently managed negotiations will leads to agreements and that increases the worth of the organization. Further, they present extremely better profits per investment. On the other hand, unsuccessfully completed negotiations, eventually result in exhausted capital and improved expenses to the organization, creating both the manager and the organization in a difficult where capital effort makes it harder to create the lost position and attain constructive consequences. The faster they manage them, the more the benefits will be for the business if not the conflicts will provide means to destructive performance and lack of group hard work, and as an it causes low output. Mistakes in Negotiation: Negotiation is a hard skill as it needs momentum, in immediately, in the other person's mind and in one’s own. While the managers have to concentrate on positives, it is uniformly significant not to neglect the negative feature of negotiations. There are a set of mistakes that all of us make and we need to be conscious of to be at our most excellent when negotiating. These mistakes happen all the moment. In a number of situations, they occur by mistake. At other instance, some people create these mistakes on intentionally. They overlook conservative understanding and perceptive recommendation and decide to negotiate in a way that brings no success to the negotiation. There are a number of mistakes that negotiators can create and should evade at all costs in order to be a successful negotiator. The two of them are discussed here. 1. Neglecting the Other Side's Problem: A person alone cannot make negotiation the other party is equally involved in it. Therefore, one must take into consideration the other persons interests or problems. The parties should try to place themselves in the other's place. The parties should not merely suppose that their bad doubts will turn out to be the dealings of the other party. They should not accuse the other for the problem. Each party should try to give suggestions which would be pleasing to the other party. â€Å"The objective of negotiation is to seek a win – win solution and if win and lose solution happens than you are neglecting the other side’s problem† (Lalitbhojwani). Consider the example of a manager firing one of the employees in the organization. The manager argues and fires the staff for a long time for his low performance, without asking the reasons for his poor performance. According to the employee, he/ she will be some personal or official problems which lead the employee to perform poorly. In this situation, the manager needs to listen carefully to the problems of the employees so that the manager can solve the problem very easily. Considering the opinions of outside parties is useful.

The History of circumcision in Jewish religion Research Paper

The History of circumcision in Jewish religion - Research Paper Example Hypotheses explain: to mark the beginning of adulthood, to demonstrate higher social status, to extend sexual pleasure, for personal hygiene. Nonetheless, no one can truly explain the reasons behind emergence of this culture and why it spread. Male circumcision consists of the surgical removal of some, or all, of the foreskin (or prepuce) from the penis. It is one of the most common procedures in the world. For followers of Islamic and Jewish religion it is religious ritual. In the United States, it is practiced mainly for hygienic reasons (3). Judaism adopted circumcision thru Moses who left Egypt with Hebrew Slaves. Moses is considered to be the Father of Jewish laws, traditions, and administrative authority. Commandant of circumcision plays significant role in Jewish religion, as some rabbis believed that Mosses was not admitted into Heaven, as he was not circumcised. Circumcision is an outward physical sign for Jewish people that show the eternal covenant between God and Jewish people. It also depicts that Jewish people will be perpetuated through the circumcised man. Because of fulfillment of commandant of circumcision, God in return ensures fertility to the Jewish people. Circumcision is applied to all male Jewish and it is a religious ritual. Circumcision, according to the Jewish custom is typically being performed on the eighth day after birth. Since the time of Mosses, it has been the symbolic confirmation the male infant spiritually belongs to Jewish community. Judaism teaches that GOD gave the Jews 613 commandants, and one out them is called Brit Millah, which literally translates to Covenant of Circumcision. The commandant of circumcision is given at Genesis 17:10-14 and Lev. 12:3 (4). This covenant was originally made with Abraham. This ritual ever since the time of Abraham has been practiced for close to 4,000 years (6) . In the Torah, God says to Abraham that circumcision is a part man’s

The Decline Of The Mughal Empire History Essay

The Decline Of The Mughal Empire History Essay The Mughal Empire was a royal Muslim imperial power of the Indian subcontinent which began in the late 17th and early 18th centuries. It was said to be the first large empire in India since the Gupta Empire. It is approved by many scholars that the Mughal empire was the greatest, richest and most long-lasting Muslim dynasty to rule India. The Mughal emperors, with few exceptions, were among the worlds most creative minded rulers, they were famous for the creation and management of one of the greatest empires. The extended existence of the Mughal empire can be contributed to a number of factors. The Mughal Empire gave the history of India a chapter full of great accomplishments and massive power. Unfortunately, due to the irreparable mistakes of the Mughal emperors such as Aurangzeb, all of that great accomplishments was simply gone with the wind. The Mughal Empire reached its utmost level in the time of the most powerful Aurangzeb; the last great Mughal emperor. He ruled a large landmass in India which was under the Mughal rule. Aurangzeb also expanded the borders of the Mughal Empire to the point where effective governing was nearly impossible. (Puzak, 2005). Aurangzeb, was much more traditional in his Islamic practices. He reinstituted the jizya, or tax on non-believers on the Hindu majority and destroyed their temples, he didnt allow any Hindu festivals to take place, Hindus had to pay taxes to visit their holy sites, and singing and dancing in general was forbidden. Aurangzeb was more concerned in promoting Islam than maintaining stability in the empire, and religious tension between Hindus and Muslims increased; he encouraged the studying of Islam and discouraged other religions. The main causes of rebellion were political, not only religious. Aurangzeb religious policies surely did not lend a hand to his empire, but the y were not sufficient to cause the whole empire to fall into decline. One of the major causes that led to the decline of the Mughal Empire was the weak successors that could not unite the huge empire after him. After the death of Aurangzeb, various provinces became independent of the central Authority. Therefore, gradually the Mughal Empire have fallen apart. Before Aurangzebs death, he left a will which he divided his empire between his successors. In spite of this, a war took place among his successors for the throne. The Mughal Empire was very powerful and strong. Unfortunately, after the death of Aurangzeb, the Mughal Empire shrunk. A series of rulers came to power who were incapable of confronting the great wave of discontent that was then sweeping the empire. (Berinstain, 1997). All of the Mughal emperors were getting weaker and lacked the character, motivation and commitment to rule the empire strongly, and they were incapable to face the challenges and were unable to detain the declining empire from its fall. The lack of any definite law of succession was another significant reason that led to the decline of the Mughal Empire. The war of successions led to the ultimate fall of the Mughal Empire. The Mughals financial status had became terrible and hard to deal with. They had used up a large amount of the empires money and reserves, ending up with an economic failure. Not only that, it also led to aggression, and loss of money and status of the empire over a period of time. The fall of the Mughal rulers had also led to some ethical issues and conflicts. The nobles in the early stages of the Mughal Empire, preformed some helpful actions and they were well known and respected for their amazing achievement and skills in both war and peace. But the nobles in the late stages of the Mughal Empire were selfish and self centered. The nobles who were once honest, loyal and talented turned out to be so selfish and greed. The weakening of the nobles had a massive effect on the army. The soldiers had identified themselves with different ethnic group instead of identifying themselves as Indians and part of the Mughal society. Widespread Bribery in the court administration, taking bribes became so popular, which caused the damage of the entire government. When Aurangzeb died, his son succeeded him. The son of Aurangzeb was really old by the time he was declared as a Mughal emperor. He only lived few more years after ascending the throne. The government was so weak and wasnt stable at that time. The Empire was a quite easy target for others to invade the country. The death of Aurangzeb and the short reign of his son led to the end of the Mughal empire and the beginning of the British Rule. Many actions of the British also caused the decline, especially that of the economy. A company named the East India Company was owned by the British. The British took over money from the hands of local Indian landowners and gave it to the East India Company officials, causing the damage of the healthy local industries, and took away the land of many peasants, killing one-third of the population in areas under the British control. Increased interruption along with the financial bankruptcy, created a period of social conflict. Rebellions existed in so many different areas in the 19th century. There reasons of this rebellion varies. Later on, the British were able to contribute with the loyal Sikh in order to shut down the rebellion that was occurring. Â  To put it briefly, the Mughal Empire was one of the greatest and largest empires in history. They ruled a large landmass in India and ruled millions of people at that time in history. India was much larger and became united under one rule. The Mughal gave India a very rich culture and brilliant architecture and great accomplishments. There were many Hindu and Muslim areas that were split all over India until the Mughal empire was established. Unfortunately, the Mughal Empire faced many difficulties, and by the turn of the 19th century, had weakened significantly and slowly disintegrated into dust. Even when the empire no longer exists today, the memories of the great emperors will last forever and will never fade away.

Designing a New System for Gala Visions :: Video Rentals Consumerism Essays

Designing a New System for Gala Visions Gala Visions is a widely growing video rental outlet for most of the Asian community where both Hollywood and Bollywood movies are found, I will be using ICT to design a new system for it. Analysis ======== Background to the problem ------------------------- Gala Visions is small video rental store on Whalley Range in Blackburn. The store is home to the many different genres of movies through Hollywood and Bollywood. It is run by Fakhir. Identification of Prospective Users ----------------------------------- Gala Visions is a widely growing video rental outlet for most of the Asian community where both Hollywood and Bollywood movies are found. Because of this, the outlet has grown out of the manual system that is at use for the renting of Video's/Dvd's. Its main problem is it is very slow and unreliable. Fakhir has been looking for alternative systems to upgrade the current system and to increase effectiveness in the business. Identification of User Needs ---------------------------- I myself do go to Gala Visions to hire Video's/Dvd's of all genres. Fakhir has granted me full co-operation from his side to carry out my Computing Coursework which if effective enough he may invest in a computer with the system that I am going to produce. Q) How many videos/Dvd's do you have in stock? A) 3000+. Q) Do you rent out both Hollywood and Bollywood Movies? A) Yes we do but we only rent particular Hollywood box office smash hits. Q) Do you rent out all genres of movies? A) Yes. Q) How does the current rental system work? A) It's a manual, paper pen based system. Q) What happens when a person wants to hire a video/Dvd out? A) Once the customer is happy with its choice we take their name and address. We scan through the record book to check if that person is registered. Then we take that persons id number, which is given to all customers, and label a hire form. The customer details i.e. Name, Address is also labelled. That's it. Q) What time limit is the Video/Dvd rented out for? A) 1 Day. Q) What happens when a Video/Dvd is returned? A) We cross off the rental on the hire form. Q) How do you know that all the Video's/Dvd's have been returned? A) Normally we check through the hire form but sometimes we don't, as it is very time consuming. Q) What happens when Videos/Dvd's are overdue? A) We normally charge extra. Q) What happens if the Video/Dvd is not returned? A) We send a reminder through the post and then issue recovery procedures. Q) How many copies of each Video/Dvd do you normally keep? Designing a New System for Gala Visions :: Video Rentals Consumerism Essays Designing a New System for Gala Visions Gala Visions is a widely growing video rental outlet for most of the Asian community where both Hollywood and Bollywood movies are found, I will be using ICT to design a new system for it. Analysis ======== Background to the problem ------------------------- Gala Visions is small video rental store on Whalley Range in Blackburn. The store is home to the many different genres of movies through Hollywood and Bollywood. It is run by Fakhir. Identification of Prospective Users ----------------------------------- Gala Visions is a widely growing video rental outlet for most of the Asian community where both Hollywood and Bollywood movies are found. Because of this, the outlet has grown out of the manual system that is at use for the renting of Video's/Dvd's. Its main problem is it is very slow and unreliable. Fakhir has been looking for alternative systems to upgrade the current system and to increase effectiveness in the business. Identification of User Needs ---------------------------- I myself do go to Gala Visions to hire Video's/Dvd's of all genres. Fakhir has granted me full co-operation from his side to carry out my Computing Coursework which if effective enough he may invest in a computer with the system that I am going to produce. Q) How many videos/Dvd's do you have in stock? A) 3000+. Q) Do you rent out both Hollywood and Bollywood Movies? A) Yes we do but we only rent particular Hollywood box office smash hits. Q) Do you rent out all genres of movies? A) Yes. Q) How does the current rental system work? A) It's a manual, paper pen based system. Q) What happens when a person wants to hire a video/Dvd out? A) Once the customer is happy with its choice we take their name and address. We scan through the record book to check if that person is registered. Then we take that persons id number, which is given to all customers, and label a hire form. The customer details i.e. Name, Address is also labelled. That's it. Q) What time limit is the Video/Dvd rented out for? A) 1 Day. Q) What happens when a Video/Dvd is returned? A) We cross off the rental on the hire form. Q) How do you know that all the Video's/Dvd's have been returned? A) Normally we check through the hire form but sometimes we don't, as it is very time consuming. Q) What happens when Videos/Dvd's are overdue? A) We normally charge extra. Q) What happens if the Video/Dvd is not returned? A) We send a reminder through the post and then issue recovery procedures. Q) How many copies of each Video/Dvd do you normally keep?

Telstra

Background Telstra is a descendant of the Post Master General's (PMG) Department of the Australian Commonwealth Public Service. In 1975 telecommunications and postal functions were divided into two statutory commissions: Telecom Australia and Australia Post. Telecom Australia, the government-owned communications carrier, later merged with a much smaller government body, OTC, then responsible for international calls. Telecom rebranded itself as Telstra in the early 1990s. Telstra has faced competition since the late 1980s from competing providers.It retains ownership of the fixed-line telephone network, as well as one of two competing pay-tv and data cable networks. Other companies offering fixed-line services must therefore deal with Telstra. Competing telecommunication companies have constantly accused Telstra of overcharging for wholesale access to their networks the ACCC has often agreed but decisions by the regulator are slow. [1] Current Situation Australia’s leading tele communications and information Services Company, Telstra Corporation Ltd is well poised to deliver a high level of service in the highly competitive communications market in Australia and abroad.Telstra’s service offerings include: – Local, long-distance and international telephony services – Mobile telecommunications services – Data, Internet and online services – Wholesale services to other carriers – Telephone directories – Pay television services Telstra employs approximately 40,000 staff and generates revenues of some US$18 billion in its most recent fiscal year. [2] SWOT Analysis After careful deliberation, a SWOT (strength, weakness, opportunities & threats) analysis was developed that was reflected in a selection of OB (Organisational Behaviour) Theories that demonstrate the general abilities and framework of Telstra.All of these theories will be explored further with regard to how they shape policies, provide direction or lim it growth in relation to the SWOT analysis (Ref. to Appendix A). Issue Analysis Competition â€Å"Competitors use tactics like price reductions, new product introductions, and advertising campaigns to gain advantage over their rivals. Competition is most intense when there are many direct competitors, when industry growth is slow, or when the product or service cannot be differentiated in some way. † [3]Competition is only a recent challenge for Telstra as it had government protection and maintained an effective monopoly of telecommunications in Australia for many years. However, with the recent deregulation of the market and the increase in players, Telstra has increasingly been threatened with higher competition from competitors. The increase of players in this market will surely cause customers to go ‘shopping’ for the best deals, hence Telstra is being and will be forced further in the future to improve its’ image and offers so as to retain an effectiv e market share.Thus said, the telecommunications industry has changed as global sentiment towards telecommunications has turned negative in recent years, and has come to the stage where the market currently rewards commercial discipline and conservatism within the industry. [4] In the corrections that has followed these events, plus the collapse of the dotcoms and tier 2 Telcos, and the investment rebalancing post the millennium bug era, an estimated 3 trillion US dollars has been wiped off the value of Telco stocks worldwide in the last two years.The Australian industry has not escaped this market reaction, or the pressure that accompanies a sudden slowdown in revenue growth from the exciting ride of the nineties. But in this reporting period so far, the Australian telecommunications industry sees a number of carriers earning reasonable revenues and showing some signs of profit improvement, and many are experiencing growth in customers and market share. Most significantly, the firs t five years of open competition in Australia have delivered considerable benefits for consumers: lower prices, better service, more investment and innovation, and more choice. 5] According to Telstra staff, five years of open competition has also made Telstra a better company, a better competitor and a better servant of their customers. Telstra had to change and adapt, which they have – and they’re now seeing the benefits. Still, Telstra must retain some level of strength and influence over the telecommunications market as several of Telstra’s competitors complain that Telstra as a company is too large. Supposedly, they cannot compete against Telstra due to its size, range of services, and nationwide coverage.Telstra is too powerful, and its’ competitors are calling for ‘structural separation’, and dismantling Telstra into smaller companies that would run the wholesale network and serve retail customers. [6] Cost Competitiveness Cost competi tiveness is best described as keeping costs low in order to achieve profits and prices that are attractive to customers, in which Telstra can offer low prices by managing their costs and keeping them down. This means being efficient, accomplishing their goals by using their resources wisely, and minimizing waste. 7] With regard to cost competitiveness, Telstra is able to compete with the best in the market, although deregulation and the increase in telecommunications companies such as Optus and Vodafone are proving themselves as potential threats to Telstra’s dominance of the telecommunications market in Australia. Telstra continues to deliver on cost control. The cost performance of the company has been disciplined and underpins revenue performance. It is a prerequisite for success in providing value for their customers.Telstra also needs to take into consideration the challenge that sustained technological change creates for Australia’s telecommunications system. In additions, as a geographically vast country with a highly dispersed population, located at a great distance from its trading partners, Australia depends more heavily than other countries do on the quality, efficiency and innovativeness of its telecommunications system. As new technologies expand the benefits telecommunications can bring, Australians in particular, stand to gain from an environment that promotes prompt adoption and widespread use.Within three to five years, it is estimated the process of convergence will offer the greatest opportunities in this respect. â€Å"Convergence†, viewed from a technological perspective, refers to the process by which services that were previously supported over distinct communications infrastructures are integrated around a common, high capacity, digital platform. This brings with it the blurring of boundaries between once-distinct services and the entry of suppliers from previously separate markets into a now combining and necessari ly wider market place. [8]From the consumer perspective, convergence brings clear gains. Reliance on a common infrastructure allows efficiencies to be obtained, reducing costs and charges. That infrastructure’s high capacity allows new services to be offered, extending the range of content and applications that consumers can access. At the same time, the merging of markets brings previously separated suppliers into head-on competition – with all the benefits that competition yields. Although potentially a threat for Telstra as it may lose market share in particular areas, it is also an opportunity if it can take dvantage of lowering prices to attract more customers. This will depend on the strength of Telstra’s innovations in drawing customer’s attention, but also on way Telstra can uphold profits while lowering prices without staff cutbacks or branch closures. [9] It is against this backdrop that the impact of regulation needs to be assessed. By adding u ncertainty to what is already a highly uncertain environment, the current regulation of access discourages investment both by Telstra and by Telstra’s competitors.At the same time, the bias – in the direction of trying to set ever lower charges for access seekers, regardless of costs – that has emerged in ACCC decision-making distorts price signals and expectations in ways inimical to efficient investment and to technological change. This lack of any internally consistent, rigorous approach by the ACCC to decisions such as these is, in Telstra’s view, unjustifiable. It is no defence to say, as the ACCC does in its most recent submission to the Commission, that overall Telstra’s PSTN is profitable.Even putting aside the absurdities evident in the manner in which the ACCC has reached this assessment, the ACCC’s argument seems to imply that so long as Telstra is not â€Å"going under†, access pricing decisions can be taken without proper regard to their consequences for Telstra’s ability to recover costs and finance investments. No doubt, this decision comes as a huge threat to Telstra’s competitiveness in the communications industry and Telstra is set to potential lose a large slice of the market share or shareholder confidence, depending on how the company responds to the announcement.The reality is that at the margin, Telstra must allocate its funds among competing uses in the light not of the short term or immediate profitability of the grouping of services they support, but of their return over the lifetime of the assets being acquired. Even if it were the case that Telstra’s PSTN was â€Å"profitable† in some economically relevant sense today, it is the future profitability of the service that counts; and the ever strengthening competition in this area, combined with continued heavy-handed regulatory intervention, hardly makes investment in the CAN attractive when ompared to altern atives. No less importantly, the fact remains that the ACCC’s decisions, by setting access charges below cost, cannot but distort and depress investment in regulated assets, as the return on that investment to Telstra is reduced below the return it yields to consumers and service suppliers as a whole. It is these impacts at the margin, rather than aggregate comparisons of costs and revenues, that are economically relevant. Quality Quality can be measured in terms of performance, additional features, reliability (failure or breakdowns), and conformance to standards, durability, serviceability, and aesthetics. † In addition,† the excellence of a product, including such things as attractiveness, lack of defects, reliability, and long-term dependability. † defines the expectations that many people these days have of companies and consequently, the kind of service that Telstra endeavours to deliver. [10] The importance of quality, and standards for acceptable qua lity, has increased dramatically in recent years.Firms cannot get by offering poor quality products as they could a few years ago. Customers now demand high quality and value, and generally will accept nothing less. [11] Telstra’s performance in regional and rural Australia is constantly under scrutiny. Telstra welcomes this scrutiny because the level of improvement in service levels and performance in regional, rural and remote Australia over the past two years has been dramatic. [12] In recognition of the special needs of regional customers, Telstra Country Wide â„ ¢ was established in June 2000.According to Telstra, it was one of the best business decisions they ever took. Telstra Country Wide today services three million customers who account for more than $3 billion in revenue to Telstra, no doubt a strength in revenue for Telstra, although raises questions as to whether service is being reduced to make way for increased revenue. [13] Even so, remote customers can now make untimed local calls to community service towns hundreds of kilometres away, which better reflects the reality of life in rural Australia. Mobile coverage now reaches 97% of the population.To achieve this, Telstra has been working with the Federal Government to establish mobile services to smaller towns and to improve the quality of mobile connections nationwide. [14] Speed In the Information Age, speed is everything to nearly everyone, which makes it a priority for Telstra to deliver the kind of services that people expect. While Telstra’s services in rural Australia are often reported to be lacking in terms of connection times for phone and internet, as well as the ability of Telstra staff to respond to customer requests or complaints, new technologies are being sought that can reduce these problems.Hence, how fast can Telstra develop and get a new product to market? How quickly can they respond to customer’s requests? Telstra is far better off if they are faste r than the competition and if they can respond quickly to their competitors’ actions. [15] Therefore, Telstra has seen an opportunity in this to respond to people’s needs and increasingly has promoted ‘broadband’ as a viable, effective and efficient way of ensuring speed in communications.Broadband is growing across Australia because people are attracted to faster download times and having a permanent online connection. [16] Broadband enables a high-speed permanent Internet connection. It’s about faster Internet speeds, increased capacity and capabilities and more compelling content. A modem is needed, but there are no dial in access numbers to connect to. [17] Innovations Whether it is a change in technology; a departure from previous ways of doing things or introduction of new products, innovation is something that most uccessful companies possess and use to further either market share or consumer satisfaction. Depending on Telstra’s compet itiveness and creativity, innovation can be a huge opportunity in grasping larger market shares and customers, or it can be a threat if other companies are more innovative. Telstra has managed to use innovative ideas to shape its’ success and satisfy consumer demands, some of the latest innovations being the Homeline Plans, Telstra Rewards Options, Homelink ® 1800 and Telstra Mobile CDMA. 18] Homeline plans allows the customer to select options that best suit them, whether they have friends and family close by, in another state or another country and whether they make lots of calls every day or just a few each week, in order to bring about maximum savings. [19] Telstra Rewards Options gives the customer the chance to save 5% or 10% on their phone bill by combining their Telstra home phone, Telstra Mobile and Telstra BigPondâ„ ¢, as well as having the added convenience of only one bill.Homelink ® 1800 makes it easy for a family member to call home – and they don' t need cash or special cards. [20] Telstra Mobile CDMA is used particularly in rural regions of Australia and offers: call clarity and security; network security lock; background noise suppression; and call clarity and security. Because CDMA uses a more sophisticated system of transmitting voice signals, the phone is not dissimilar to talking on a normal phone. What's more, CDMA signals are almost impossible to decipher if they are intercepted by eavesdroppers, which means conversations are more secure.Increasingly, more of Telstra’s revenues will come from their operations overseas. They will continue to see popular innovations, both overseas and in Australia, that will change the way people work, learn, communicate and receive information and entertainment. [21] In international growth, Telstra’s focus is on business mobiles, data and Internet, particularly in the Asia and Pacific Region, which is where it is felt that a good commercial history and experience there w ill help in realising opportunities for shareholders.Telstra’s investments in Asia have provided them with a platform for regional growth. [22] Downsizing Put simply, downsizing is the planned elimination of positions or jobs, and has caused its fair share of controversy surrounding companies in recent times that are laying off large numbers of workers and sacrificing customer service at the expense of large profits and boosting investor confidence. [23]Although historically, layoffs tend to affect manufacturing firms and operative level workers in particular, the most recent cycle of downsizing has focused on delivering and eliminating bureaucratic structures, and hence, â€Å"white collar† middle managers have been those chiefly affected. [24] Hence, firms such as Telstra should avoid excessive (cyclical) hiring to help reduce the need to engage in major or multiple downsizings.Beyond that, firms must avoid common mistakes such as making slow, small, frequent layoffs ; implementing voluntary early retirement programs that entice the best people to leave; or laying off so many people that company’s work can no longer be performed. [25] Therefore, caution must be sought when laying off any amount of workers, as the company must maintain job satisfaction as a strength as well as be focused on customer service in order to avoid customer dissatisfaction and hence customers going to competitors. 26] Recommendations After reviewing Telstra and comparing what they do with other business similar to theirs, I have put together a new and innovative way for Telstra to revitalise and recreate their business, this will not only improve customer service but also improve productively as this will allow many processes to be completed much faster by not needing to deal with the usual misunderstandings and confusion associated with some of their services.At present Telstra could be said to be in two worlds that of the typical bureaucratic society, which oft en is seen in public sectors, and that of new technology where by Telstra is highly involved with the introduce of new technology, yet in many ways these changes have results in more issues relating to people not understanding how to use the new technology correctly, this not includes both employees as well as their clients. Such issues as these are common when new technology is introduced, yet with a business such as Telstra which already has a variety of customer service problems, this new technology has added to their worries.The only way that Telstra can overcome these issues is by combining them, to create new innovated ideas that not only still allow human to human interaction but also makes better use of technology to not only improve customer service but also to speed it up. After considering the strengths, weaknesses, opportunities and threats to Telstra with regard to it, it is fair to comment Telstra is well poised to continue to play a large part in the Australasian tele communications market. While Telstra is by many standards a very successful company, much of that success lay behind government protection.However, with the deregulation of the telecommunications market, the future is less certain for Telstra and more competition may threaten its market share and cause the company to improve its services. However, this should be viewed positively as an opportunity for Telstra to move forward, in particular expanding into Asia, and be seen as a company that can support itself. This increased competition will in time show Telstra’s true strengths and weaknesses in the field of telecommunications and if the company can hold its place in the Australian telecommunications industry. Reference List Interview Five Telstra Employees (They want to remain anonymous) Books – Bateman & Snell, Management: Competing in the New Era, McGraw-Hill Irwin, New York, 2002 – Kelly, J. (1969). Organizational Behaviour, USA: Irwin – McShane, S an d Travaglione, T. (2003). Organisational Behaviour On The Pacific Rim, Sydney, McGraw-Hill – Robbins, Bergman, Stagg & Coulter (2003). Management, 3rd Edition, Pearson Education Australia – Robbins, S. P. , Waters-Marsh, T. , Cacioppe, R. , and Millet, B. (1994). Organisational Behaviour. Leading and Managing in Australia and New Zealand. Sydney: Prentice Hall – Organisational Behaviour.Leading and Managing in Australia and New Zealand. Sydney: Prentice Hall – Sayles, L and Strauss, G. (1966). Human Behaviour In Organizations, USA: Prentice Hall Websites – Dr Ziggy Switkowski, Ex Chief Executive Officer, Telstra Corporation Limited. – Available:http://www. telstra. com. au/newsroom/speech. cfm? Speech=22001 [23/ 9/05]. – Glossary Terms, Available: http://www. ots. treas. gov/glossary/gloss-m. html [24/09/05] – Marketing Strategy, Available: http://www. tutor2u. net/business/gcse/marketing_strategy_introduction. htm [24/09/05] à ¢â‚¬â€œ Telstra Facts – http://www. absoluteastronomy. om/encyclopedia/t/te/telstra. htm [24/09/05]. – Telstra Just Too Good. Available: http://www. telstra. com. au/regulatory/docs/lr-104969Ziggy_ope_ed_struct_sep. doc [25/09/05] – Telstra Options. Available: http://www. telstra. com. au/telstraoptions/ [26/09/05] – Telstra Corporation Ltd, History – http://www. telstra. com. au/corporate/index. cfm? tR=1 [23/09/05]. – TLS, Telstra Corporation Ltd – How we are driving growth to build shareholders. Available: http://www. connect4. com. au/ar/01/tls01_6. htm [23/09/05]. – TLS, Telstra Corporation Ltd – 4 Key Strategic Areas 2001.Available:http://www. connect4. com. au/ar/01/tls01_3. html [ 29/09/05]. – TLS, Telstra Corporation Ltd – Chairman and CEO’s Message – 2001. Available:http://www. conect4. com. au/ar/01/tls01_5. htm [24/09/05]. – TLS, Telstra Corporaton Ltd – Domestic Reta il – 2001. Available: http://www. connect4. com. au/ar/01/tls01_8. htm [24/09/05]. – TLS, Telstra Corporation Ltd – How we are Driving Growth to Build Shareholders. Available:http://www. connect4. com. au/ar/01/tls01_6. htm [23/09/05] – Wikipedia Encyclopaedia, Available: http://en. wikipedia. org/wiki/Marketing_research [24/09/05]E – Journals – Brenner, O. C. , Singer, Marc G. Management Quarterly. Washington (1984). Vol. 25, Iss. 2, pg. 14 , 7 pgs (ProQuest database, ANU) – Cooper, R. C. C. C. L. (2002) Does privatization affect corporate culture and employee wellbeing? Journal of Managerial Psychology, 17, 21 – 49 (ProQuest database, ANU) – Dotson, L. (2004) 10 Ways To Improve Your Customer Service – E. C. Pasour, J. (1983) Privatization: Is it the Answer? The Freeman – Lovata, Linda M. MIS Quarterly. Minneapolis. Jun (1987). Vol 11. Iss. 2, pg. 147, 3 pgs (ProQuest database, ANU) – Wettenhall, R. Privatization in Australia: How Much and What Impacts? Canberra, Uni of Canberra. – Simintiras, Antonis C. , Lancaster, Geoffrey A. Management Decision. London (1991). Vol. 29, Iss. 4, pg. 22, 6 pgs (ProQuest database, ANU) Note: Assortments of lectures and tutorial notes have been used from Organisational Behaviour G. Appendixes SWOT Analysis of Telstra |Strengths |Weaknesses | | | |Competitive Pricing |Rural Services | |Global Nature of Competition: competing overseas eg. South-East Asia |Mobile Phone Coverage / Quality | |Internet Access – BigPondâ„ ¢ Home available across Australia for the cost|Broadband Access / Quality | |of a local call. Broadband ADSL | | |CDMA Network Coverage 97. 1% of Australian pop. Largest cellular | | |mobile coverage in Australia | | |Options to suit everyone: Combining Phone/Mobile/ Internet Bills | | |Phone Range (Landline / Mobile) | | |Directories – White & Yellow Pages (standard / electronic) | | |Opportunities |Threat s | | | | |New / Innovative Products |Increase in Competition (Optus, Vodafone, Transact etc) | |Extend services & the market share of Telstra into other counties |Lose of employment due to technology or cut cost measures | |Improving and Expanding product and service offerings in Australia |The government selling the rest of Telstra (privatisation) | ———————– [1] Telstra Facts – http://www. absoluteastronomy. com/encyclopedia/t/te/telstra. htm [24/09/05]. [2] History, Telstra Corporation Ltd – http://www. telstra. com. au/corporate/index. cfm? tR=1 [23/09/05]. [3] Bateman & Snell, op. cit, p. 53 [4] Dr Ziggy Switkowski, Ex Chief Executive Officer, Telstra Corporation Limited. Available:http://www. telstra. com. au/newsroom/speech. cfm? Speech=22001 [23 September 2005]. [5] ibid [6] Telstra Just Too Good.Available: http://www. telstra. com. au/regulatory/docs/lr-104969Ziggy_ope_ed_struct_sep. doc [25 September 2 005]. [7] Bateman & Snell, Management: Competing in the New Era, McGraw-Hill Irwin, New York, 2002, Glossary (G-2) [8] ibid [9] ibid [10] ibid p. 12 [11] Bateman & Snell, op. cit, Glossary (G-7) [12] Dr Ziggy Switkowski, Ex Chief Executive Officer, Telstra Corporation Limited. Available:http://www. telstra. com. au/newsroom/speech. cfm? Speech=22001 [23 September 2005]. [13] ibid [14] TLS, Telstra Corporation Ltd – Domestic Retail – 2001. Available: http://www. connect4. com. au/ar/01/tls01_8. htm [24 September 2005]. [15] Bateman & Snell, op. cit p. 12 16] Dr Ziggy Switkowski, Ex Chief Executive Officer, Telstra Corporation Limited. Available:http://www. telstra. com. au/newsroom/speech. cfm? Speech=22001 [23 September 2005]. [17] TLS, Telstra Corporation Ltd – How we are Driving Growth to Build Shareholders. Available:http://www. connect4. com. au/ar/01/tls01_6. htm [23 September 2005]. [18] Bateman & Snell, op. cit, Glossary (G-4) [19] Telstra Options. Availa ble: http://www. telstra. com. au/telstraoptions/ [26 September 2005]. [20] ibid [21] Dr Ziggy Switkowski, Ex Chief Executive Officer, Telstra Corporation Limited. Available: ,- !† ? ?  µ  ¶  · E  § ? I I c ) * + – L M N ocUcUcUcEUcEc · iPiPiPiPiPiPi1hchttp://www. telstra. com. au/newsroom/speech. cfm? Speech=22001 [23 September 2005]. [22] TLS, Telstra Corporation Ltd – How we are Driving Growth to Build Shareholders. Available:http://www. connect4. com. au/ar/01/tls01_6. htm [23 September 2005]. [23] Bateman & Snell, op. cit, Glossary (G-3) [24] ibid p. 283 [25] TLS, Telstra Corporation Ltd – Chairman and CEO’s Message – 2001. Available:http://www. conect4. com. au/ar/01/tls01_5. htm [24 September 2005]. [26] Cooper, R. C. C. C. L. (2002) Does privatization affect corporate culture and employee wellbeing? Journal of Managerial Psychology, 17, 21 – 49 (ProQuest database, ANU) Telstra Background Telstra is a descendant of the Post Master General's (PMG) Department of the Australian Commonwealth Public Service. In 1975 telecommunications and postal functions were divided into two statutory commissions: Telecom Australia and Australia Post. Telecom Australia, the government-owned communications carrier, later merged with a much smaller government body, OTC, then responsible for international calls. Telecom rebranded itself as Telstra in the early 1990s. Telstra has faced competition since the late 1980s from competing providers.It retains ownership of the fixed-line telephone network, as well as one of two competing pay-tv and data cable networks. Other companies offering fixed-line services must therefore deal with Telstra. Competing telecommunication companies have constantly accused Telstra of overcharging for wholesale access to their networks the ACCC has often agreed but decisions by the regulator are slow. [1] Current Situation Australia’s leading tele communications and information Services Company, Telstra Corporation Ltd is well poised to deliver a high level of service in the highly competitive communications market in Australia and abroad.Telstra’s service offerings include: – Local, long-distance and international telephony services – Mobile telecommunications services – Data, Internet and online services – Wholesale services to other carriers – Telephone directories – Pay television services Telstra employs approximately 40,000 staff and generates revenues of some US$18 billion in its most recent fiscal year. [2] SWOT Analysis After careful deliberation, a SWOT (strength, weakness, opportunities & threats) analysis was developed that was reflected in a selection of OB (Organisational Behaviour) Theories that demonstrate the general abilities and framework of Telstra.All of these theories will be explored further with regard to how they shape policies, provide direction or lim it growth in relation to the SWOT analysis (Ref. to Appendix A). Issue Analysis Competition â€Å"Competitors use tactics like price reductions, new product introductions, and advertising campaigns to gain advantage over their rivals. Competition is most intense when there are many direct competitors, when industry growth is slow, or when the product or service cannot be differentiated in some way. † [3]Competition is only a recent challenge for Telstra as it had government protection and maintained an effective monopoly of telecommunications in Australia for many years. However, with the recent deregulation of the market and the increase in players, Telstra has increasingly been threatened with higher competition from competitors. The increase of players in this market will surely cause customers to go ‘shopping’ for the best deals, hence Telstra is being and will be forced further in the future to improve its’ image and offers so as to retain an effectiv e market share.Thus said, the telecommunications industry has changed as global sentiment towards telecommunications has turned negative in recent years, and has come to the stage where the market currently rewards commercial discipline and conservatism within the industry. [4] In the corrections that has followed these events, plus the collapse of the dotcoms and tier 2 Telcos, and the investment rebalancing post the millennium bug era, an estimated 3 trillion US dollars has been wiped off the value of Telco stocks worldwide in the last two years.The Australian industry has not escaped this market reaction, or the pressure that accompanies a sudden slowdown in revenue growth from the exciting ride of the nineties. But in this reporting period so far, the Australian telecommunications industry sees a number of carriers earning reasonable revenues and showing some signs of profit improvement, and many are experiencing growth in customers and market share. Most significantly, the firs t five years of open competition in Australia have delivered considerable benefits for consumers: lower prices, better service, more investment and innovation, and more choice. 5] According to Telstra staff, five years of open competition has also made Telstra a better company, a better competitor and a better servant of their customers. Telstra had to change and adapt, which they have – and they’re now seeing the benefits. Still, Telstra must retain some level of strength and influence over the telecommunications market as several of Telstra’s competitors complain that Telstra as a company is too large. Supposedly, they cannot compete against Telstra due to its size, range of services, and nationwide coverage.Telstra is too powerful, and its’ competitors are calling for ‘structural separation’, and dismantling Telstra into smaller companies that would run the wholesale network and serve retail customers. [6] Cost Competitiveness Cost competi tiveness is best described as keeping costs low in order to achieve profits and prices that are attractive to customers, in which Telstra can offer low prices by managing their costs and keeping them down. This means being efficient, accomplishing their goals by using their resources wisely, and minimizing waste. 7] With regard to cost competitiveness, Telstra is able to compete with the best in the market, although deregulation and the increase in telecommunications companies such as Optus and Vodafone are proving themselves as potential threats to Telstra’s dominance of the telecommunications market in Australia. Telstra continues to deliver on cost control. The cost performance of the company has been disciplined and underpins revenue performance. It is a prerequisite for success in providing value for their customers.Telstra also needs to take into consideration the challenge that sustained technological change creates for Australia’s telecommunications system. In additions, as a geographically vast country with a highly dispersed population, located at a great distance from its trading partners, Australia depends more heavily than other countries do on the quality, efficiency and innovativeness of its telecommunications system. As new technologies expand the benefits telecommunications can bring, Australians in particular, stand to gain from an environment that promotes prompt adoption and widespread use.Within three to five years, it is estimated the process of convergence will offer the greatest opportunities in this respect. â€Å"Convergence†, viewed from a technological perspective, refers to the process by which services that were previously supported over distinct communications infrastructures are integrated around a common, high capacity, digital platform. This brings with it the blurring of boundaries between once-distinct services and the entry of suppliers from previously separate markets into a now combining and necessari ly wider market place. [8]From the consumer perspective, convergence brings clear gains. Reliance on a common infrastructure allows efficiencies to be obtained, reducing costs and charges. That infrastructure’s high capacity allows new services to be offered, extending the range of content and applications that consumers can access. At the same time, the merging of markets brings previously separated suppliers into head-on competition – with all the benefits that competition yields. Although potentially a threat for Telstra as it may lose market share in particular areas, it is also an opportunity if it can take dvantage of lowering prices to attract more customers. This will depend on the strength of Telstra’s innovations in drawing customer’s attention, but also on way Telstra can uphold profits while lowering prices without staff cutbacks or branch closures. [9] It is against this backdrop that the impact of regulation needs to be assessed. By adding u ncertainty to what is already a highly uncertain environment, the current regulation of access discourages investment both by Telstra and by Telstra’s competitors.At the same time, the bias – in the direction of trying to set ever lower charges for access seekers, regardless of costs – that has emerged in ACCC decision-making distorts price signals and expectations in ways inimical to efficient investment and to technological change. This lack of any internally consistent, rigorous approach by the ACCC to decisions such as these is, in Telstra’s view, unjustifiable. It is no defence to say, as the ACCC does in its most recent submission to the Commission, that overall Telstra’s PSTN is profitable.Even putting aside the absurdities evident in the manner in which the ACCC has reached this assessment, the ACCC’s argument seems to imply that so long as Telstra is not â€Å"going under†, access pricing decisions can be taken without proper regard to their consequences for Telstra’s ability to recover costs and finance investments. No doubt, this decision comes as a huge threat to Telstra’s competitiveness in the communications industry and Telstra is set to potential lose a large slice of the market share or shareholder confidence, depending on how the company responds to the announcement.The reality is that at the margin, Telstra must allocate its funds among competing uses in the light not of the short term or immediate profitability of the grouping of services they support, but of their return over the lifetime of the assets being acquired. Even if it were the case that Telstra’s PSTN was â€Å"profitable† in some economically relevant sense today, it is the future profitability of the service that counts; and the ever strengthening competition in this area, combined with continued heavy-handed regulatory intervention, hardly makes investment in the CAN attractive when ompared to altern atives. No less importantly, the fact remains that the ACCC’s decisions, by setting access charges below cost, cannot but distort and depress investment in regulated assets, as the return on that investment to Telstra is reduced below the return it yields to consumers and service suppliers as a whole. It is these impacts at the margin, rather than aggregate comparisons of costs and revenues, that are economically relevant. Quality Quality can be measured in terms of performance, additional features, reliability (failure or breakdowns), and conformance to standards, durability, serviceability, and aesthetics. † In addition,† the excellence of a product, including such things as attractiveness, lack of defects, reliability, and long-term dependability. † defines the expectations that many people these days have of companies and consequently, the kind of service that Telstra endeavours to deliver. [10] The importance of quality, and standards for acceptable qua lity, has increased dramatically in recent years.Firms cannot get by offering poor quality products as they could a few years ago. Customers now demand high quality and value, and generally will accept nothing less. [11] Telstra’s performance in regional and rural Australia is constantly under scrutiny. Telstra welcomes this scrutiny because the level of improvement in service levels and performance in regional, rural and remote Australia over the past two years has been dramatic. [12] In recognition of the special needs of regional customers, Telstra Country Wide â„ ¢ was established in June 2000.According to Telstra, it was one of the best business decisions they ever took. Telstra Country Wide today services three million customers who account for more than $3 billion in revenue to Telstra, no doubt a strength in revenue for Telstra, although raises questions as to whether service is being reduced to make way for increased revenue. [13] Even so, remote customers can now make untimed local calls to community service towns hundreds of kilometres away, which better reflects the reality of life in rural Australia. Mobile coverage now reaches 97% of the population.To achieve this, Telstra has been working with the Federal Government to establish mobile services to smaller towns and to improve the quality of mobile connections nationwide. [14] Speed In the Information Age, speed is everything to nearly everyone, which makes it a priority for Telstra to deliver the kind of services that people expect. While Telstra’s services in rural Australia are often reported to be lacking in terms of connection times for phone and internet, as well as the ability of Telstra staff to respond to customer requests or complaints, new technologies are being sought that can reduce these problems.Hence, how fast can Telstra develop and get a new product to market? How quickly can they respond to customer’s requests? Telstra is far better off if they are faste r than the competition and if they can respond quickly to their competitors’ actions. [15] Therefore, Telstra has seen an opportunity in this to respond to people’s needs and increasingly has promoted ‘broadband’ as a viable, effective and efficient way of ensuring speed in communications.Broadband is growing across Australia because people are attracted to faster download times and having a permanent online connection. [16] Broadband enables a high-speed permanent Internet connection. It’s about faster Internet speeds, increased capacity and capabilities and more compelling content. A modem is needed, but there are no dial in access numbers to connect to. [17] Innovations Whether it is a change in technology; a departure from previous ways of doing things or introduction of new products, innovation is something that most uccessful companies possess and use to further either market share or consumer satisfaction. Depending on Telstra’s compet itiveness and creativity, innovation can be a huge opportunity in grasping larger market shares and customers, or it can be a threat if other companies are more innovative. Telstra has managed to use innovative ideas to shape its’ success and satisfy consumer demands, some of the latest innovations being the Homeline Plans, Telstra Rewards Options, Homelink ® 1800 and Telstra Mobile CDMA. 18] Homeline plans allows the customer to select options that best suit them, whether they have friends and family close by, in another state or another country and whether they make lots of calls every day or just a few each week, in order to bring about maximum savings. [19] Telstra Rewards Options gives the customer the chance to save 5% or 10% on their phone bill by combining their Telstra home phone, Telstra Mobile and Telstra BigPondâ„ ¢, as well as having the added convenience of only one bill.Homelink ® 1800 makes it easy for a family member to call home – and they don' t need cash or special cards. [20] Telstra Mobile CDMA is used particularly in rural regions of Australia and offers: call clarity and security; network security lock; background noise suppression; and call clarity and security. Because CDMA uses a more sophisticated system of transmitting voice signals, the phone is not dissimilar to talking on a normal phone. What's more, CDMA signals are almost impossible to decipher if they are intercepted by eavesdroppers, which means conversations are more secure.Increasingly, more of Telstra’s revenues will come from their operations overseas. They will continue to see popular innovations, both overseas and in Australia, that will change the way people work, learn, communicate and receive information and entertainment. [21] In international growth, Telstra’s focus is on business mobiles, data and Internet, particularly in the Asia and Pacific Region, which is where it is felt that a good commercial history and experience there w ill help in realising opportunities for shareholders.Telstra’s investments in Asia have provided them with a platform for regional growth. [22] Downsizing Put simply, downsizing is the planned elimination of positions or jobs, and has caused its fair share of controversy surrounding companies in recent times that are laying off large numbers of workers and sacrificing customer service at the expense of large profits and boosting investor confidence. [23]Although historically, layoffs tend to affect manufacturing firms and operative level workers in particular, the most recent cycle of downsizing has focused on delivering and eliminating bureaucratic structures, and hence, â€Å"white collar† middle managers have been those chiefly affected. [24] Hence, firms such as Telstra should avoid excessive (cyclical) hiring to help reduce the need to engage in major or multiple downsizings.Beyond that, firms must avoid common mistakes such as making slow, small, frequent layoffs ; implementing voluntary early retirement programs that entice the best people to leave; or laying off so many people that company’s work can no longer be performed. [25] Therefore, caution must be sought when laying off any amount of workers, as the company must maintain job satisfaction as a strength as well as be focused on customer service in order to avoid customer dissatisfaction and hence customers going to competitors. 26] Recommendations After reviewing Telstra and comparing what they do with other business similar to theirs, I have put together a new and innovative way for Telstra to revitalise and recreate their business, this will not only improve customer service but also improve productively as this will allow many processes to be completed much faster by not needing to deal with the usual misunderstandings and confusion associated with some of their services.At present Telstra could be said to be in two worlds that of the typical bureaucratic society, which oft en is seen in public sectors, and that of new technology where by Telstra is highly involved with the introduce of new technology, yet in many ways these changes have results in more issues relating to people not understanding how to use the new technology correctly, this not includes both employees as well as their clients. Such issues as these are common when new technology is introduced, yet with a business such as Telstra which already has a variety of customer service problems, this new technology has added to their worries.The only way that Telstra can overcome these issues is by combining them, to create new innovated ideas that not only still allow human to human interaction but also makes better use of technology to not only improve customer service but also to speed it up. After considering the strengths, weaknesses, opportunities and threats to Telstra with regard to it, it is fair to comment Telstra is well poised to continue to play a large part in the Australasian tele communications market. While Telstra is by many standards a very successful company, much of that success lay behind government protection.However, with the deregulation of the telecommunications market, the future is less certain for Telstra and more competition may threaten its market share and cause the company to improve its services. However, this should be viewed positively as an opportunity for Telstra to move forward, in particular expanding into Asia, and be seen as a company that can support itself. This increased competition will in time show Telstra’s true strengths and weaknesses in the field of telecommunications and if the company can hold its place in the Australian telecommunications industry. Reference List Interview Five Telstra Employees (They want to remain anonymous) Books – Bateman & Snell, Management: Competing in the New Era, McGraw-Hill Irwin, New York, 2002 – Kelly, J. (1969). Organizational Behaviour, USA: Irwin – McShane, S an d Travaglione, T. (2003). Organisational Behaviour On The Pacific Rim, Sydney, McGraw-Hill – Robbins, Bergman, Stagg & Coulter (2003). Management, 3rd Edition, Pearson Education Australia – Robbins, S. P. , Waters-Marsh, T. , Cacioppe, R. , and Millet, B. (1994). Organisational Behaviour. Leading and Managing in Australia and New Zealand. Sydney: Prentice Hall – Organisational Behaviour.Leading and Managing in Australia and New Zealand. Sydney: Prentice Hall – Sayles, L and Strauss, G. (1966). Human Behaviour In Organizations, USA: Prentice Hall Websites – Dr Ziggy Switkowski, Ex Chief Executive Officer, Telstra Corporation Limited. – Available:http://www. telstra. com. au/newsroom/speech. cfm? Speech=22001 [23/ 9/05]. – Glossary Terms, Available: http://www. ots. treas. gov/glossary/gloss-m. html [24/09/05] – Marketing Strategy, Available: http://www. tutor2u. net/business/gcse/marketing_strategy_introduction. htm [24/09/05] à ¢â‚¬â€œ Telstra Facts – http://www. absoluteastronomy. om/encyclopedia/t/te/telstra. htm [24/09/05]. – Telstra Just Too Good. Available: http://www. telstra. com. au/regulatory/docs/lr-104969Ziggy_ope_ed_struct_sep. doc [25/09/05] – Telstra Options. Available: http://www. telstra. com. au/telstraoptions/ [26/09/05] – Telstra Corporation Ltd, History – http://www. telstra. com. au/corporate/index. cfm? tR=1 [23/09/05]. – TLS, Telstra Corporation Ltd – How we are driving growth to build shareholders. Available: http://www. connect4. com. au/ar/01/tls01_6. htm [23/09/05]. – TLS, Telstra Corporation Ltd – 4 Key Strategic Areas 2001.Available:http://www. connect4. com. au/ar/01/tls01_3. html [ 29/09/05]. – TLS, Telstra Corporation Ltd – Chairman and CEO’s Message – 2001. Available:http://www. conect4. com. au/ar/01/tls01_5. htm [24/09/05]. – TLS, Telstra Corporaton Ltd – Domestic Reta il – 2001. Available: http://www. connect4. com. au/ar/01/tls01_8. htm [24/09/05]. – TLS, Telstra Corporation Ltd – How we are Driving Growth to Build Shareholders. Available:http://www. connect4. com. au/ar/01/tls01_6. htm [23/09/05] – Wikipedia Encyclopaedia, Available: http://en. wikipedia. org/wiki/Marketing_research [24/09/05]E – Journals – Brenner, O. C. , Singer, Marc G. Management Quarterly. Washington (1984). Vol. 25, Iss. 2, pg. 14 , 7 pgs (ProQuest database, ANU) – Cooper, R. C. C. C. L. (2002) Does privatization affect corporate culture and employee wellbeing? Journal of Managerial Psychology, 17, 21 – 49 (ProQuest database, ANU) – Dotson, L. (2004) 10 Ways To Improve Your Customer Service – E. C. Pasour, J. (1983) Privatization: Is it the Answer? The Freeman – Lovata, Linda M. MIS Quarterly. Minneapolis. Jun (1987). Vol 11. Iss. 2, pg. 147, 3 pgs (ProQuest database, ANU) – Wettenhall, R. Privatization in Australia: How Much and What Impacts? Canberra, Uni of Canberra. – Simintiras, Antonis C. , Lancaster, Geoffrey A. Management Decision. London (1991). Vol. 29, Iss. 4, pg. 22, 6 pgs (ProQuest database, ANU) Note: Assortments of lectures and tutorial notes have been used from Organisational Behaviour G. Appendixes SWOT Analysis of Telstra |Strengths |Weaknesses | | | |Competitive Pricing |Rural Services | |Global Nature of Competition: competing overseas eg. South-East Asia |Mobile Phone Coverage / Quality | |Internet Access – BigPondâ„ ¢ Home available across Australia for the cost|Broadband Access / Quality | |of a local call. Broadband ADSL | | |CDMA Network Coverage 97. 1% of Australian pop. Largest cellular | | |mobile coverage in Australia | | |Options to suit everyone: Combining Phone/Mobile/ Internet Bills | | |Phone Range (Landline / Mobile) | | |Directories – White & Yellow Pages (standard / electronic) | | |Opportunities |Threat s | | | | |New / Innovative Products |Increase in Competition (Optus, Vodafone, Transact etc) | |Extend services & the market share of Telstra into other counties |Lose of employment due to technology or cut cost measures | |Improving and Expanding product and service offerings in Australia |The government selling the rest of Telstra (privatisation) | ———————– [1] Telstra Facts – http://www. absoluteastronomy. com/encyclopedia/t/te/telstra. htm [24/09/05]. [2] History, Telstra Corporation Ltd – http://www. telstra. com. au/corporate/index. cfm? tR=1 [23/09/05]. [3] Bateman & Snell, op. cit, p. 53 [4] Dr Ziggy Switkowski, Ex Chief Executive Officer, Telstra Corporation Limited. Available:http://www. telstra. com. au/newsroom/speech. cfm? Speech=22001 [23 September 2005]. [5] ibid [6] Telstra Just Too Good.Available: http://www. telstra. com. au/regulatory/docs/lr-104969Ziggy_ope_ed_struct_sep. doc [25 September 2 005]. [7] Bateman & Snell, Management: Competing in the New Era, McGraw-Hill Irwin, New York, 2002, Glossary (G-2) [8] ibid [9] ibid [10] ibid p. 12 [11] Bateman & Snell, op. cit, Glossary (G-7) [12] Dr Ziggy Switkowski, Ex Chief Executive Officer, Telstra Corporation Limited. Available:http://www. telstra. com. au/newsroom/speech. cfm? Speech=22001 [23 September 2005]. [13] ibid [14] TLS, Telstra Corporation Ltd – Domestic Retail – 2001. Available: http://www. connect4. com. au/ar/01/tls01_8. htm [24 September 2005]. [15] Bateman & Snell, op. cit p. 12 16] Dr Ziggy Switkowski, Ex Chief Executive Officer, Telstra Corporation Limited. Available:http://www. telstra. com. au/newsroom/speech. cfm? Speech=22001 [23 September 2005]. [17] TLS, Telstra Corporation Ltd – How we are Driving Growth to Build Shareholders. Available:http://www. connect4. com. au/ar/01/tls01_6. htm [23 September 2005]. [18] Bateman & Snell, op. cit, Glossary (G-4) [19] Telstra Options. Availa ble: http://www. telstra. com. au/telstraoptions/ [26 September 2005]. [20] ibid [21] Dr Ziggy Switkowski, Ex Chief Executive Officer, Telstra Corporation Limited. Available: ,- !† ? ?  µ  ¶  · E  § ? I I c ) * + – L M N ocUcUcUcEUcEc · iPiPiPiPiPiPi1hchttp://www. telstra. com. au/newsroom/speech. cfm? Speech=22001 [23 September 2005]. [22] TLS, Telstra Corporation Ltd – How we are Driving Growth to Build Shareholders. Available:http://www. connect4. com. au/ar/01/tls01_6. htm [23 September 2005]. [23] Bateman & Snell, op. cit, Glossary (G-3) [24] ibid p. 283 [25] TLS, Telstra Corporation Ltd – Chairman and CEO’s Message – 2001. Available:http://www. conect4. com. au/ar/01/tls01_5. htm [24 September 2005]. [26] Cooper, R. C. C. C. L. (2002) Does privatization affect corporate culture and employee wellbeing? Journal of Managerial Psychology, 17, 21 – 49 (ProQuest database, ANU)